At PoolThru, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, including our Appointment Reminder Service.

1. Information We Collect

• Personal Identification Information:
  We may collect information such as your name, phone number, email address, and appointment details. This information is collected only when you voluntarily provide it (e.g., signing up for services or interacting with our site).

• Non-Personal Identification Information:
  We may gather non-personal information when you interact with our site. This includes details like browser type, device information, and technical data about your connection (e.g., operating system and ISP).

• Cookies:
  Our site may use cookies to improve your experience. Cookies help us understand how you interact with our site. You can set your browser to refuse cookies, but note that some site features may not function properly without them.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To send reminders and confirmations for scheduled pool cleaning appointments.

• Customer Support: To respond effectively to customer inquiries and support needs.

• Site Improvement: To analyze user interactions and enhance our services.

• Communication: To provide updates and information related to our services.

3. Sharing Your Personal Information

We do not sell, trade, or rent your personal information. Aggregated, non-personal information may be shared with trusted partners for business purposes, such as improving our site.

4. SMS Messaging and A2P Compliance

By opting into our Appointment Reminder Service, you agree to receive SMS messages related to your scheduled services, including:

• Appointment Reminders and Confirmations

Opting Out:
You may cancel SMS notifications anytime by texting "STOP" to our shortcode. Once you send "STOP," we’ll confirm your unsubscribe status via SMS, and you will no longer receive messages from us. To rejoin, simply sign up again.

Help and Support:
For assistance with SMS messaging, reply "HELP" or contact us at care@poolthru.com or call our toll-free number.

Carrier Liability and Message Rates:
Carriers are not responsible for delayed or undelivered messages. Message and data rates may apply. For questions about your text or data plan, please contact your wireless provider.

5. Data Security

We implement security measures to protect your personal information. However, please note that no online transmission or electronic storage is entirely secure.

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.

7. Contact Us

For privacy-related questions, please contact us at:
Email: care@poolthru.com

PoolThru Appointment Reminder Service Terms

Our PoolThru Appointment Reminder Service provides timely SMS reminders and confirmations for your upcoming pool cleaning appointments. By opting in, you consent to receive these messages as needed.